Allen & Allen Company

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“We love everything at Allen & Allen from cabinet hardware to windows and doors. I value the team at Allen & Allen not just for their professional assistance, but also for their follow-up and attention to our projects. They are honest people who take good care of us. ”
John Gutzler, Principal Ford, Powell & Carson Architects & Planners, Inc.

Where are you located?

What are your hours of operation?

What is the difference between your two locations? Do you sell the same products at both of your stores?

Do you only sell to builders, or can I buy here?

What kinds of products do you sell? What brands of products do you carry?

Do you have to have an appointment to make selections?

Can I buy one or two products from you, or do I have to make an entire house package selection?

Do you have a catalog of all of your products?

Do all items have to be special ordered? How long will it take to get my special order items?

Do you charge for delivery?

Is what I see in your Selection Centers all that is available, or is there more?

What forms of payment do you accept?

Do you do installations?

Do you do lumber take-offs from blueprints?

Do you have spec sheets you can give me for my product needs?

What information do I need prior to visiting your store when selecting door hardware?

What information do I need prior to visiting your store when selecting decorative plumbing accessories?

During the building or remodeling process, when should I make my house package selections?

What information do I need prior to visiting your store when selecting lumber or mill work?

How long will it take to get my price quote?

Can you re-key locks?

What is your return policy?

What is your Dunn & Bradstreet number?

What are your payment terms?

What forms of payment do you accept?

Can I open an account with you? What are you requirements? Can I get a credit application online?

Can I pay my account by phone with a credit card?

When will I receive my statements?

Do you have a salesman that can call on me?

Do you charge for delivery?

What are you delivery hours and routes?

What is the minimum footage for a moulding mill order? Do you have a set-up charge for moulding/mill runs?

How long does it take to run a special order moulding at the mill?

Is it possible for me to check your inventory and pricing online?

Customers who have an account with Allen & Allen are able to check inventory, pricing and account information online using our online custom software. If you are not currently set up to use this software, please contact Mike Zinnel in our Executive Offices, and he will get you started with this helpful software. You can contact Mike by email at mikez@lumberhardware.com or by phone at 210-733-9191.

Do I or my customers have to have an appointment to make selections?

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